FAQ.

Q. How do purchase my order on the site?
To order your purchase :-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping methods and click “next” button.
  6. Next you'll need to choose your payment method then click “next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order.



Q. What are the payment methods available?
Turbo Ambience offers various kind of Payment Methods as shown below :-
1. Credit Card
Via Paypal (Visa or Mastercard / American Express / Paypal Funds) 

2. Online Bank Transfer

Bank : Ambank 
Bank Account : 8881043759047
Account Name : Turbo Ambience Sdn Bhd


After you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total ammount you have paid :
Your Order No :

You may scan and email us the above info to Email Address : [email protected]

Note: Your purchased products will not be delivered until we have this confirmation.


Q. How to change my account personal information and shipping address?

  • Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.



Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.



Q. Can I cancel an existing order that have been made?
Yes,  only if the order is still on pending status.

- Please send an email to our customers service email at [email protected] with the message title “Request to cancel order” in order to inform us about the cancellation order.

- Orders that are in shipping or shipped will not be cancel.



Q. What is the product's transaction currency?
All products transaction currency will be done in currency MYR.

Q. How long does the delivery usually takes?
Delivery usually will takes about 2 to 7 working days in smooth courier transition, delivery might delay if any of the unexpected situation occurs. it will depends on courier schedule.

Q. I still have doubts!
please view below list of more FAQ.

 

 

 

 

 

 

Designer/Architect

 

How can I order samples and catalogues?

You can send a request to our sales team email [email protected], we will be happy to support you.

 

What is the customization possibilities?

You can either select from our existing design library, or send us your design, the custom design possibilities is almost endless.

 

 

 

Sales

 

Where do Turbo Ambience wall panel produced?

All Turbo Ambience wall deco panel are design and fabricated in Malaysia.

 

How long is the production lead time for Turbo Ambience wall deco products?

Most of our design offered are ex-stock, for custom design, normal production lead time 7 working days after confirmation of drawings. And the lead time will be update from time to time according to our production schedule.

 

How do I order  Turbo Ambience wall deco panel?

For Malaysia customer.

All purchase can be done online via official store at Lazada Malaysia, Shopee Malaysia, or on our main website.

Always feel free to contact us as our sales team anytime  for further enquiry.

 

For overseas customer.

Can directly order from our main website or drop us an email to [email protected], international freight will be arrange.

 

 

 

Acoustic & Sound environment

 

Is it possible to achieve a higher acoustical grading?
 

Turbo Ambience wall deco panel has an acoustic NRC rating 0.8~0.9 . Acoustical effect will not be as aggressive is apply small area.

 

Can I install Turbo Ambience wall deco panel in a music recording studio?

Yes, do note that it absorb sound in the room, rather than isolating the sound. Turbo Ambience wall deco panel has NRC rating between 0.8-0.9, which absorb sound preventing reverberation within a space, suitable for recording room or personal livestream room or audio room as well.

 

Are Turbo Ambience wall deco products sound isolating?

Turbo Ambience wall deco panel are not designed to block sound and stop noise travel from one room to another. Turbo Ambience wall deco panel are designed and has the ability to absorb sound and reduce reflections, reverberations.

 

How should I interpret the sound graph in the catalogue?

The vertical axis is the absorption coefficient, which indicates the level of absorption. Zero (0) means that no sound is absorbed, i.e. 100% of all incoming sound towards the material surface is reflected back into the room again. This is typically true for very hard materials. One (1) means that all sound is absorbed in the material, i.e. no sound is reflected back into the room. A value of 0.5 means that 50% of the incoming sound is absorbed (disappears) and 50% is reflected back into the room.

The horizontal axis is the frequency of the sound (HZ). The higher the frequency, the higher the pitch of the sound you hear.

The curve indicates how much sound TAB wall panel absorb for different frequency spans. TAB wall panel is well equipped to absorb human voice frequencies (between 500-4000Hz). NRC (Noise Reduction Coefficient) is an average rating of how much sound an acoustic product can absorb.

 

How many Turbo Ambience wall deco panel products do I need to use to create a good acoustic environment?

if no strict concern on the acoustic requirement but more on aesthetic finish, it can be install on random position at any number of piece.

Alternatively, with strict concern of acoustical control, we recommend you consult an acoustics expert/advisor who can visit and make precise calculations if strict acoustical is required.

Always feel free to contact our sales team for further enquiry [email protected]

 

What is NRC?

NRC stands for ‘Noise Reduction Coefficient’. It is a rating system that explains how much sound an acoustic product can absorb. NRC ratings range from 0 to 1. An NRC rating of 0 means that the product absorbs no sound. An NRC rating of 1 means that the product absorbs all sound. In other words the higher the NRC, the better the product is at soaking up the sound.

The thickness and density of a product are two factors in calculating an NRC value. An acoustic product with a .95 NRC rating means that 95% of the sound in the space is absorbed, while the other 5% is reflected.

 

Why are acoustics important?

A well-designed acoustic environment can improve productivity and have a positive effect on health and wellbeing. Noise affects workers in four ways: physiological (sudden and unpleasant noise can increase heartbeat), psychological (sound can either calm us down or raise stress levels), cognitively (how we perceive things which affects our learning capacity) and finally behaviorally (noise can make us more aggressive and less helpful).

 

 

 

Installation & maintenance

 

How resistant are Turbo Ambience wall deco panel to impact and wear?

Turbo Ambience wall deco panel has certain level of impact resistant ability which can be act as protection to corner of wall or hard edge that may potentially cause accidental contact.

 

Is it possible to cut the Turbo Ambience wall deco panel?

Yes, can be cut using penknife, or using our Trimming cutter with guiderail for better cutting finish.

 

Can I install Turbo Ambience wall deco panel in kitchens or wet rooms?


Although Turbo Ambience wall deco panel is synthetic material,  area with high levels of humidity or wet rooms is not recommended.

If install in kitchens should avoid areas close to moisture.

 

Do you provide glue or screws?

Yes, you can order our adhesive putty , a piece of 30x30cm panel recommend to use  around 6tack, our adhesive putty is the easiest and cheapest way to mount  our panel , it’s removable and reusable anytime. Which mean what it provide you the flexibility to relocate or to swap the design anytime, harmless to the surface.

Hot glue gun is  ideal for mounting as well, strong adhesion and instant firm.
 

If you’d prefer to install our product with construction adhesive, we recommend that you talk to a local craftsman to ensure you use suitable adhesives.  Although construction adhesive advantage to it stickiness, tough & not easy to peel off once cure completely, but the firm/cure time is relatively longer than hot melt glue.

 

Do Turbo Ambience recommend certain installers?

Turbo Ambience will have internal installation team and also partner installer. However, Turbo Ambience always recommend for DIY as the design is easily to be mount using our adhesive putty. Build up your own panel, experience and enjoy the outcome. Turbo Ambience try to fulfil as much as installation request, however, long distance and out of reach zone or overseas customer may facing difficulties to arrange for installation service, therefore our design was designed for easy Do-It-Yourself installation for most of the interior space.

 

How do I install Turbo Ambience wall deco products in the ceiling?


There are a number of different ways to attach Turbo Ambience wall deco products to the ceiling. We suggest either screws or suspending grid systems. In some situations you can also use glue or magnets but local circumstances and conditions need to be taken into account.

Proper installation guide will be issue soon, however, if you have such requirement at the moment, feel free to contact us [email protected]

It require skilled craftsman to ensure proper installation with proper equipment, we do not recommend customer to DIY ceiling project.

Most of the design was for indoor wall applications and should preferably not be mounted to the ceiling. It will have to ensure proper mounting to ceiling to avoid falling of installed parts.

 

How do I install Turbo Ambience wall deco panel products?


For complete instructions and guidelines will be release soon.

Applying TAB deco panel with our adhesive putty is the easiest and fastest way to install our products to the wall, no nails solution, current achieved record installed height to be 16ft from ground to the ceiling, our adhesive putty are non-toxic, and zero VOC. And It’s removable and reusable, no reside, harmless to the contact surface.

Hot melt glue gun is recommended as well, but it will no longer have removable ability, tearing may damage the contact surface and the material as well, same applicable to construction adhesive.

 

Can I mix and match Turbo Ambience design and shape ?

Yes, most of our design shapes are intended for pairing, ideal for mix & match by client. Whichever design that you purchase from us, you can always mix & match it or randomly pair it according to  your own desire.

 

 

 

Sustainability

 

How do Turbo Ambience work to reduce environmental impact during production?

Our material is 100% recyclable, therefore all the waste will be  collected and go for recycle. The entire process is clean and non-hazardous, aim to achieve lowest possible environment impact at our best.

 

Are recycled materials used in the production of Turbo Ambience wall deco panel products?

Turbo Ambience wall deco panel products is made out of upcycled PET material and turn into fine fibre. Synthetic fibre can be fully  recyclable.

 

Can Turbo Ambience wall deco panel products be reused?

By using Turbo Ambience adhesive putty, it bring no damage to the panel, therefore the panel is free to reuse, relocate, reinstall anytime. The Adhesive putty is also reusable.

 

Are Turbo Ambience wall deco panel products a sustainable product?

Yes, it’s made from upcycled material which fully develop the potential of the material into a functional products .

 

 

 

Material & function

 

What is the features of TAB wall deco products?

Turbo Ambience wall panel products comes with following features :

Wear resistant

Impact resistant

Moisture proof

Recyclable

No color fading, high color fastness

Extreme lightweight

Soft appearance

Non-toxic

Non-allergenic

Non-irritant

Dust proof and no release of dust

Shockproof

 

Are Turbo Ambience wall panel products suitable for sensitive environments?


Yes. Turbo Ambience wall panel is suitable for sensitive environments like schools or hospitals. It is possible to vacuum clean the material or dry it with a cloth.


Yes, thanks to its dense and porous network of fibres, Turbo Ambience panel is an ideal solution for turning down the volume in high occupancy spaces or more private areas dedicated to rest or focus. When sound waves encounter the panel, part of the energy is absorbed by the surface, reducing the amount that can be reflected back into the environment. Turbo Ambience wall panel can act as a slight sound blocker. When sound waves encounter the panel, part of the energy gets trapped in the surface, reducing the amount that can continue travelling onward.

 

Are Turbo Ambience wall panel products PVC free?


Yes, all Turbo Ambience wall panel products are PVC free. Made from sustainable upcycled PET material.

 

Can Turbo Ambience wall panel be used outdoors?

Turbo Ambience wall panel is not made for outdoor use.  

 

How much does Turbo Ambience wall deco panel products weigh per m2?


Turbo Ambience wall deco panel products weigh approximately 4~4.4 kg per m2

More weight grade type panel will be offered soon in future.

 

Are Turbo Ambience panel products fireproof?


Turbo Ambience wall panel are grade qualify to applicable furniture standards and is equal or better than comparable felt screens on the market.

Do note that Turbo Ambience wall panel was not mean for fire blocking or fire shielding use.

 

What functional benefits does Turbo Ambience wall deco panel products have?


Turbo Ambience wall deco panel is a simple and lightweight product made for almost all environments. Easy installation and easy to replace depending on situation. Turbo Ambience wall deco panel is also act as a slight sound blocker and a great acoustical sound absorber.

Turbo Ambience wall panel products comes with following features :

Wear resistant

Impact resistant

Moisture proof

Recyclable

No color fading, high color fastness

Extreme lightweight

Soft appearance

Non-toxic

Non-allergenic

Non-irritant

Dust proof and no release of dust

Shockproof

 

How are Turbo Ambience wall panel products made?

Turbo Ambience wall deco panel is made out of upcycled PET material turns into fibrorous state and dense press that gives the material its structure. Due to PET nature, it come with a good color fastness, it unique fibrorous structure and color yield a classic finish which blend well to the environment.

 

 

 

Payment & Banking details.

 

Where do I send payment to?

Here’s our banking details. Always feel free to contact our sales team to verify or to confirm the bank account.

Nama akaun / Account Name : Turbo Ambience Sdn Bhd

Nama Produk / Product CT Name : **current account conventional

No. Akaun / Account No. : 8881043759047

Matawang / Currency : MYR

 

Or please direct purchase only via ecommerce payment checkout by paypal using debit card or credit card.

 

 

 

Warranty & Exchange

 

Does Turbo Ambience wall deco panel product come with any warranty?

Yes, Turbo Ambience wall deco panel product are covered with warranty from manufacturing defect, eg. Improper cutting or damage on the product, however defect is rarely occur as Turbo Ambience wall deco product gone through strict quality control over the entire process.

When there’s a warranty case arise, we will either issue a refund or send a replacement piece. And you may return the goods to be deliver to our factory address.

 

Can I change color after purchase?

We do no offer product exchange once the order is placed.

 

 

 

Refund & Return Policy

Turbo Ambience RETURN POLICY

 

Please read our policy below for further details and information.

 

Does Turbo Ambience offer return of products?

Currently Turbo Ambience offer only return of product/batch of order that is limited to having  manufacturing defect.

Product(s) returned for exchange or refund, provided the product(s) is returned in new and original condition with original product packaging, price tags and labels.

Return product must be freight prepaid.

• If the product(s) has been discounted either by promotion or coupon codes, the amount refunded will be based on the net amount i.e. paid price for the product(s) less the coupon amount as indicated on the receipt. Delivery charges paid in the original order are non-refundable. The coupon code may be replaced at our sole discretion if the product(s) to be refunded is damaged, defective or faulty.

• Product(s) sold at mark down prices due to defect cannot be returned.

• Only product(s) purchased in Malaysia can be returned. For overseas customer feel free to contact our sales team for further info [email protected]

• Turbo Ambience Sdn Bhd reserves the right to reject requests for returns and/or refunds where (i) such requests are deemed habitual in our sole and absolute discretion; and/or (ii) there is suspicion of purchase for the purposes of resale.

• Turbo Ambience Sdn Bhd reserves the right for final decision.

• Turbo Ambience Sdn Bhd reserves the right to amend this policy at any time without prior notice